pscuci Privacy Policy

Introduction

pscuci ("we", "our platform") respects the privacy rights of every player and individual who uses our services. This Privacy Policy describes our personal information management practices in full and in detail, covering how we collect, use, disclose, transfer and store information you provide to us or that we collect when you use the pscuci.one website and any related services.

By registering an account, accessing our website or using any pscuci service, you acknowledge that you have read, understood and agreed to this Privacy Policy. If you do not agree with any term in this policy, you are asked not to use pscuci services.

1. Personal Information We Collect

To provide services that are safe, responsible and compliant with international licensing requirements, pscuci collects the following categories of personal information:

• Identity Information: Full name, MyKad or passport number, date of birth and gender for identity verification and KYC (Know Your Customer) compliance purposes.
• Contact Information: Email address, mobile phone number and mailing address (where applicable) for account communications and transaction verification.
• Financial Information: E-wallet account details (Touch 'n Go eWallet, DuitNow, Boost, ShopeePay), bank account numbers for FPX transactions, or crypto wallet addresses (USDT, BTC, ETH) for deposit and withdrawal purposes.
• Technical Information: IP address, browser type and version, device type, operating system, time zone, general geographic location and access log information.
• Activity Information: Betting records, game history, bonus activity, account logins and platform usage patterns.
• Communication Information: Any correspondence, complaints, feedback or communications you send to our customer support team.

2. Information Collection Methods

Your personal information is collected through several different methods throughout your interactions with pscuci:

• Account Registration: Information you fill in when opening a new account on our platform.
• Service Usage: Data generated automatically when you use the website, play games or carry out transactions.
• Identity Verification: Documents you upload for the KYC process, such as a copy of your MyKad or passport.
• Direct Communication: Information you share when contacting live chat, sending a support email or filling in an enquiry form.
• Cookies and Tracking Technology: Data collected automatically through cookies and similar technologies when you browse our website.
• Authorised Third Parties: Information received from payment service providers or identity verification bodies that we use in our operations.

3. Use of Personal Information

The information we collect is used for legitimate and specific purposes as follows:

• Verifying player identity and complying with KYC requirements and the anti-money laundering (AML) policies set by our international licensing body.
• Processing deposits and withdrawals securely through supported payment methods, including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency.
• Managing player accounts, including profile information updates, password management and sending important account notifications.
• Providing effective customer support and responding to enquiries, complaints and user requests.
• Identifying and preventing fraudulent activity, money laundering, account misuse and other security threats.
• Monitoring gaming activity to detect signs of problem gambling and support responsible gambling initiatives.
• Conducting internal analysis to improve user experience, platform performance and the various services we offer.
• Sending marketing communications (subject to your consent) relating to promotions, bonuses and platform updates.
• Meeting legal and regulatory obligations imposed on us by the licensing body or relevant authorities.

4. Information Sharing and Disclosure

pscuci does not sell your personal information to any party. However, we may share your information in the following limited situations:

• Service Providers: Third parties that assist us in operations such as payment processing, server hosting, identity verification and technical services — subject to strict confidentiality agreements.
• Regulatory Bodies: Licensing authorities, government bodies or law enforcement agencies when we are legally required to do so under legal provisions or court orders.
• Fraud Management: Fraud prevention agencies or industry networks aimed at protecting the platform and players from illegal activity.
• Related Businesses: In the event of a company restructuring, merger or business acquisition — any data transfer will be subject to the same or stricter privacy policy.

5. Data Security

We implement comprehensive technical and organisational measures to protect your personal information from unauthorised access, loss, destruction or disclosure:

• Data encryption during transmission using industry-standard TLS/SSL protocols.
• Data encryption during storage for sensitive information such as financial details and verification documents.
• Role-based access control, ensuring that only authorised staff can access specific data.
• 24/7 security monitoring and an automated intrusion detection system.
• Regular security audits by independent third parties to identify and address potential system vulnerabilities.
• Clear incident response procedures to handle any data breach quickly and effectively.

While we take all reasonable precautions, no digital security system can be guaranteed 100% secure. We encourage players to also take responsibility by using strong passwords and not sharing their account login details.

6. Use of Cookies and Similar Technology

The pscuci website uses cookies and similar tracking technologies to improve user experience and collect analytics data. There are several types of cookies we use:

• Essential Cookies: Required for basic website functions such as login session verification and security. These cookies cannot be disabled.
• Functional Cookies: Store your preferences such as language, display settings and saved login information for convenience.
• Analytics Cookies: Collect anonymous usage data to help us understand how players interact with the platform and improve it.
• Marketing Cookies: Used to display relevant promotional content to you based on your interests and activity on the platform.

You can manage cookie settings through your internet browser. However, disabling certain cookies may affect the functionality of this website.

7. Cross-Border Data Transfers

As pscuci operates under international licensing, player data may be stored or processed on servers located outside Malaysia. In such situations, we ensure that all data transfers are carried out in accordance with recognised and secure data transfer mechanisms, and that an equivalent or higher level of data protection is maintained at all processing locations.

8. Data Retention Period

pscuci retains your personal information for as long as it is needed to fulfil the original purpose of collection or to comply with applicable legal and regulatory requirements. Some general guidelines on retention periods are as follows:

• Financial transaction records and betting activity are retained for the minimum period required by anti-money laundering (AML) regulations and licensing requirements.
• Active account information is retained for as long as your account remains active, plus an additional retention period set after account closure.
• Customer support communications are retained for reference and service improvement purposes for a reasonable period.
• Technical logs and analytics data are kept for a shorter period and are then aggregated or deleted.

When data is no longer needed, we will securely delete it or carry out a data anonymisation process using appropriate methods.

9. Player Rights Regarding Personal Information

As a pscuci player, you have several rights regarding the personal information we hold about you. You may contact our support team to exercise these rights:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You may request the correction of any information that is inaccurate or incomplete.
• Right to Erasure: In certain circumstances, you may request that we delete your personal information — subject to legal obligations that may prevent full deletion.
• Right to Restriction of Processing: You may request that we limit the way we process your data in certain situations.
• Right to Data Portability: You may request that we transfer the data you have provided to us in a machine-readable format.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.

10. Links to External Websites

The pscuci website may contain links to external websites in certain contexts. This Privacy Policy applies only to pscuci.one and services operated directly by us. We are not responsible for the privacy practices or content of external websites. You are advised to read the privacy policy of any other website you visit.

11. Protection of Minors and Underage Individuals

pscuci services are intended solely for individuals aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If you become aware that a minor has registered or provided personal information to us, please notify our support team immediately. We will take steps to delete the relevant account and information within a reasonable period.

12. Changes to the Privacy Policy

pscuci reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will:

• Update the "Effective date" shown at the top of this page.
• Send a notification by email to all registered players (for significant changes).
• Display a notice on the pscuci.one homepage for a reasonable period.

Your continued use of pscuci services after any changes take effect will be considered your acceptance of the updated Privacy Policy.

13. Contact Us Regarding Privacy

If you have any questions or concerns, or wish to exercise any of your rights regarding the personal information we hold, please contact our privacy team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the pscuci.one website in Malay and English.

We will make every effort to address each enquiry or request within a reasonable period. For requests that require identity verification, we may need additional proof before processing the request.